Contact us

At tombola, we strive to provide you with the best possible experience on our platform. If you have any questions or concerns about your account, a game, or anything else related to Galleon, please don't hesitate to reach out to us.

Customer Support Availability

Our support team is available 24/7 through various channels. You can get in touch with us at a time that suits you best, and we'll do our best to assist you promptly.

Live Chat Support

If you need immediate assistance or just want to ask a quick question, feel free to use our live chat feature on the website. Our support team is always available to help you through this channel.

Email Support

We will respond as soon as possible during our working hours.

Help Centre and FAQs

Before reaching out to us directly, we recommend checking out our comprehensive Help Centre for answers to frequently asked questions about Galleon and tombola's services. You can also browse through the various categories and topics to find what you're looking for.

Responsible Gambling Assistance

If you or someone you know is struggling with gambling issues, please visit our dedicated Responsible Gaming page. There, you will find information on how to set deposit limits, take breaks, or even self-exclude from tombola's services altogether.

Technical Support and Account Recovery

For technical issues related to your account or gameplay experience, we recommend checking the Help Centre first for potential solutions. If that doesn't resolve the issue, feel free to contact our support team through live chat or email, providing as much detail about the problem as possible so we can assist you efficiently.

Communication Response Expectations

We strive to respond to all inquiries within a reasonable timeframe. However, please note that response times may vary depending on the nature and complexity of your query. We appreciate your patience in this matter.

Preferred Contact Methods

To ensure smooth communication with our support team, we recommend using live chat for urgent matters or email when you prefer writing to us. Phone numbers are not provided as part of the standard support channels; please use the above-mentioned methods instead.

General Support Workflow

Here's an overview of how our support process typically works:

If your question is simple and straightforward, we'll try to provide a quick answer.
For more complex issues or account-related matters, you may be asked for further information so that we can better assist you.
In some cases, if the issue requires detailed technical investigation, our support team will work closely with you over multiple contacts until it is resolved.

Multilingual Support and Multichannel Availability

While this page doesn't specify multilingual availability, please note that English is stated as the primary language of tombola's services. However, we do offer resources for users seeking help with responsible gaming in their own language through the UK-based gambling commission resource links available within our site.

We value your feedback and would love to hear about any experiences you've had using our support channels. If there was anything we could improve upon or make more user-friendly, please don't hesitate to let us know.

Thank you for choosing tombola's Galleon gaming experience, and happy playing!